Shipping and Return Policy
Tracking Updates
During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact us for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.
Return Policy
We stand fully behind our products. If you are not 100% satisfied, contact info@hydr18.com within 30 days of delivery to initiate the return process. We ask that you share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future.
Please note, we are only able to accept returns/provide refunds for orders purchased through hydr18.com. Samples will not be eligible for return.
Refunds will process once the order is back to our warehouse.
Here is How it Works
Return Items with the thank you card and write your order number on the card. Please make sure that number is accurate. Pack and secure your items in the original packaging. Ship to the return address below. RETURN LABELS ARE NOT PROVIDED (HYDR18 DOES NOT PAY FOR THE COST OF RETURN SHIPPING).
RETURN ADDRESS,
HYDR18 RETURNS
29991 Canyon Hills Rd #1709-208
LAKE ELSINORE, CA. 92532
Shipping Rates
Below are the current shipping options available when purchasing from HYDR18:
Standard (4-7 Business Days) - $4.95
Expedited (2 Business Days) - $15
Once an order has been processed the shipping method cannot be changed.
Processing Times
HYDR18 offers standard shipping with 4-7 business day delivery. This includes a 1-2 business day processing time for orders. Please allow extra time if your order was placed Friday evening, during weekends or on holidays.
The daily cut-off for processing orders is 12PM PST. For example, if you ordered Thursday before Noon PST, your order would be picked, packed and shipped out that same day. If you ordered Thursday after Noon PST, your order would be picked, packed and shipped the following day. If you ordered Friday after Noon PST, your order would be picked, packed, and picked up on Monday. Unfortunately, we do not pick orders on the weekend.
APO/AE/AA
Standard shipping to military addresses is sent via USPS. Due to extended handling time, delivery to these addresses may take up to 21 business days.
Holiday Shipping Cutoffs
Please note that the months of November and December are some of the busiest times of the year, as people nationwide are shopping and preparing for the holiday season. Some packages may experience carrier delays of up to 10 business days.
Please take note of our holiday cutoff dates & times:
To receive by Christmas with ground shipping, please place your order by December 11th, Noon PST and expedited shipping by December 19th, Noon PST.
To receive by New Years Eve, please place your order by December 18th, Noon PST
Questions about Shipping and Returns should be sent to us at: info@hydr18.com